Lead: IT Project Manager ITSM/ ServiceNow Viterra

This position will lead the Global ITSM project, which will implement ServiceNow in Europe, Australia, Brazil and Argentin for Viterra.

Within the global IT Project Organization, the IT Project Manager is in charge of various IT projects. This is an important project to bring the gobal IT organization to one ITSM platform. Projects will therefore have a high impact on how IT teams work together based on the ITIL best practice.

Due to the criticality of the projects, multi-departmental stakeholder management is a must. The position of IT Project Manager is key to contact and align with the various IT teams, senior management and an external implementation partner. As the global head office, these stakeholders have to be managed in an international context and the project manager should provide guidance to global offices.

Duties

You need to find a fine balance between being in control and being flexible enough to quickly align with ever changing business requirements. The aim of this project is to the rollout the global template to the local officesand introduce new features to the IT landscape which need to be compliant with the latest security standards.

This project is classified as a large project with a duration of more than 1 year.

The IT Project Manager will be responsible for the following:

  • Ensure that the project goals and objectives are achieved within the established project timeframe, guidelines/scope and budget;
  • Manage the Global ITSM project and ongoing tracking and reporting of this project;
  • Ensure project documents are complete, current, and distributed appropriately.
  • Proactively manage changes in project scope, identify potential issues/risks and devise contingency plans;
  • Own the communication and execution of solution hand-over to service delivery, technology and other team members at designated milestones.
  • Develop and deliver progress reports, requirements documentation and presentations.

Writing project documents as part of our Project portfolio process to ensure that the project is well prepared and documented to allow the Project board to take decisions based on reliable and complete information. Next to the Project Management role you are part of the PMO office to contribute to further improve the maturity level on how we run, manage and communicate about projects. This role will report to the Manager PMO.

Required skills and experience

In this challenging and influencing role we require:

  • Prince 2 practitioner certified, IPMA-C or B;
  • Change management skills, be pragmatic and not bureaucratic;
  • Experienced in ITSM projects in an environment where you are pro-actively keeping the stakeholders updated with regards to accurate planning, budget and risks. These are considered key to be in control;
  • Bachelor degree; such as business administration or IT
  • Minimum 10 years’ experience in project management roles;
  • Experience in stakeholder management at different levels and an excellent communicator;
  • A strong understanding of ITIL processes is preferred;
  • Experience with ServiceNow is preferred;
  • Fluent in English language (spoken and written).

For this position, we are looking for someone who:

  • Has a practical ‘can do’ mentality to find the balance between being in control and remaining flexible;
  • Is technical enough to understand the solution direction, identify dependencies and deliver a realistic timeline to implement the project;
  • Is a problem solver, structured, positive, accurate and flexible to manage multiple projects and report to Senior Management
  • Recognizes our 5 core values of safety, entrepreneurialism, simplicity, responsibility and openness;
  • Eager to develop understanding of the workings of a complex commodity business.

Is highly customer-oriented, have a strong sense of responsibility and are empathetic.

Werklocatie: Rotterdam en remote
Data intakegesprekken: Zsm online
Opdrachtduur: Tot 31-12-2022
Optie tot verlenging: Jazeker
Aantal uur per week: 40 uur
Tariefindicatie: EURO 100 per uur
CV: Nederlandstalig Engelstalige CV met motivatiebrief op Metis briefpapier

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6 april 2022
Frans Waller